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Consumer
Complaints |
ICCS
iWatchDog™
Consumer Complaints
All ICCS™ licensees have agreed to acknowledge consumer
complaints and report back to consumers with a clear account of
their findings in a manner agreed upon by the consumer and licensee
no later than 30 days from the notification to the
Licensee of the alleged violation.
We have taken the position to mediate any and all complaints.
When a user and Licensee attempt resolution directly, often times it
becomes more of a difficulty. The difficulty arises due to the
fact that we are human beings and it is our nature to tend to allow
our emotions to govern our action rather than our logic.
If possible, we seek a mutual and rapid resolve to the
issue being addressed. While we will strive our hardest to
resolve your issue quickly, we cannot always guarantee you will be
100% satisfied. We will handle the matter within the scope of
appropriate laws and regulations in a prompt and legal manner.
We must remain neutral to the best of our ability and simply provide
a manner in which to resolve the matter in a prompt and ethical
fashion.
The iWatchDog™ complaint form
is the UFCWS™ tool is designed primarily for reporting
violations of ICCS™ certified web sites, products, services,
privacy policies, specific concerns pertaining to ICCS™ Web
site licensees, or misuse of the ICCS™ Certification
trademark. In actuality, the iWatchDog™ complaint form is
used to handle virtually any form of complaint a consumer may have.
If the issue is NOT within the realm of the iWatchDog™
program capabilities, it will be turned over to
http://www.webpolice.org for
qualified investigation and prosecution if necessary.
It is
very important that BEFORE you file an iWatchDog™
complaint form, that you try to resolve
the matter on your own, (if possible).
There are of course, situations that should be directed to our
attention immediately, such as offensive content, any form of risk
to a child or family member, or illegal use of personal information
of a user.
If the Web site does not resolve your complaint
satisfactorily, then we suggest you submit a iWatchDog™
complaint form.
The process is quite simple. Just click on the link below.
File A Complaint for iWatchDog™
Program Review
Please keep in mind that insufficient information may slow the
evaluation and resolution of the complaint. In the event of
insufficient information to handle the mediation effectively, we may
require you to submit additional information before an resolve to
the matter can be established. |
